pk360 Privacy Policy – How We Handle Your Personal Data

1. Data Controller

pk360 (operated at pk360.club) is the data controller responsible for the personal data you provide when using the pk360 platform. As data controller, pk360 determines the purposes and means by which your personal data is processed. All data-related enquiries should be directed to [email protected].

2. Personal Data We Collect

pk360 collects the following categories of personal data from users:

• Identity Data: Full legal name, date of birth, CNIC number (collected during account verification), gender.
• Contact Data: Pakistani mobile number, email address (where provided).
• Account Data: Username, encrypted password, account creation date, account status, login history, and session data.
• Financial Data: Deposit and withdrawal transaction records, payment method type (e.g., JazzCash, Easypaisa, bank transfer), transaction amounts and timestamps. pk360 does not store full payment card numbers or mobile wallet PINs.
• Betting and Gaming Data: Records of bets placed, games played, stakes, winnings, and gaming session duration on the pk360 platform.
• Technical Data: IP address, browser type, device type, operating system, screen resolution, and referring URL collected automatically when you access pk360.club.
• Communications Data: Records of communications between you and pk360 customer support, including support tickets, chat logs, and email correspondence.
• Responsible Gaming Data: Records of any deposit limits, loss limits, session limits, or self-exclusion requests made by you on the pk360 platform.

3. How We Collect Your Data

pk360 collects personal data through the following means:

• Direct provision: Data you provide when registering a pk360 account, completing identity verification, making a deposit or withdrawal, contacting customer support, or setting responsible gaming limits.
• Automated collection: Technical data collected automatically through cookies, web beacons, and server logs when you visit pk360.club or use the platform.
• Payment providers: Transaction confirmation data received from payment processors including JazzCash, Easypaisa, and partnered banking institutions.
• Identity verification providers: Where pk360 uses third-party identity verification services to confirm the authenticity of documents submitted during account verification.

4. Purposes and Legal Basis for Processing

pk360 processes your personal data for the following purposes and on the following legal bases:

• Account registration and management — necessary for the performance of the contract between you and pk360.
• Identity verification and fraud prevention — necessary for compliance with legal obligations and for pk360's legitimate interest in preventing fraud and financial crime.
• Processing deposits and withdrawals — necessary for the performance of the contract and compliance with financial regulations.
• Providing betting and gaming services — necessary for the performance of the contract between you and pk360.
• Customer support — necessary for the performance of the contract and pk360's legitimate interest in resolving user queries efficiently.
• Responsible gaming monitoring and intervention — necessary for compliance with responsible gaming obligations and pk360's legitimate interest in protecting users.
• Platform security and abuse prevention — pk360's legitimate interest in maintaining the integrity and security of the platform.
• Service improvement and analytics — pk360's legitimate interest in understanding how the platform is used in order to improve it for Pakistani users.
• Marketing communications — based on your consent where required, or pk360's legitimate interest in informing registered users of relevant promotions and updates.
• Legal compliance — necessary to comply with applicable legal and regulatory obligations.

5. Sharing Your Personal Data

pk360 does not sell personal data to third parties. pk360 may share your personal data with the following categories of recipients only where necessary and on the basis described:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment service providers receive transaction data necessary to process deposits and withdrawals.
• Identity verification providers: Third-party services used to verify CNIC documents and other identity materials submitted during account verification.
• Game and software providers: Game providers whose titles are offered on the pk360 platform may receive session and stake data necessary to operate the games correctly.
• Regulatory and law enforcement authorities: pk360 may disclose personal data to relevant authorities where required to do so by applicable law, court order, or regulatory requirement.
• Fraud and security agencies: Where pk360 has reasonable grounds to suspect fraudulent activity, relevant data may be shared with fraud prevention and security organisations.
• Service providers: Technology, hosting, analytics, and customer support providers who process data on pk360's behalf under appropriate data processing agreements.

All third parties with whom pk360 shares personal data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for purposes beyond those specified by pk360.

6. Data Retention

pk360 retains personal data for the following periods:

• Account data: Retained for the duration of your active account relationship with pk360 and for a period of at least five years following account closure, as required for financial record-keeping and regulatory compliance.
• Identity verification data: Retained in accordance with applicable anti-money laundering and know-your-customer regulatory requirements, typically a minimum of five years from the date of verification.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Betting and gaming records: Retained for the duration of your account relationship and for a reasonable period thereafter for dispute resolution and regulatory purposes.
• Support communications: Retained for two years from the date of the relevant communication unless a longer period is necessary for ongoing dispute resolution.
• Technical and session data: Typically retained for a rolling period of 12 months for security and analytics purposes.

Where retention beyond these periods is required by applicable law or for the purpose of defending or bringing legal claims, pk360 will retain the relevant data for as long as necessary.

7. Cookies and Tracking Technologies

pk360.club uses cookies and similar tracking technologies to operate the platform, improve user experience, and understand how the site is used. The following types of cookies are used:

• Essential cookies: Required for the platform to function, including session management, login authentication, and security. These cannot be disabled.
• Analytics cookies: Used to understand user behaviour on pk360.club, including pages visited, time spent, and navigation patterns. This data is aggregated and anonymised.
• Functional cookies: Used to remember your preferences, such as language settings and responsible gaming limit configurations.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pk360 platform. pk360 does not use third-party advertising cookies or retargeting pixels from external advertising networks.

8. Security of Your Personal Data

pk360 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and pk360.club.
• Encryption of sensitive data at rest within pk360's systems.
• Access controls limiting which pk360 personnel can access personal data, on a need-to-know basis.
• Two-factor authentication options for user accounts to reduce the risk of unauthorised access.
• Regular security reviews and monitoring of the pk360 platform infrastructure.

While pk360 takes security seriously, no online platform can guarantee absolute security. Users are encouraged to use strong, unique passwords for their pk360 accounts and to enable two-factor authentication. If you suspect your account has been compromised, contact pk360 support immediately.

9. Your Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by pk360:

• Right of access: You may request a copy of the personal data pk360 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that pk360 may be required to retain certain data by law even after account closure.
• Right to restriction: You may request that pk360 restrict the processing of your personal data in certain circumstances.
• Right to data portability: Where technically feasible and legally applicable, you may request your data in a structured, machine-readable format.
• Right to object: You may object to processing based on pk360's legitimate interests, and to receiving direct marketing communications at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact pk360 at [email protected]. pk360 will respond to verified requests within a reasonable timeframe. pk360 may need to verify your identity before processing a data rights request.

10. Third-Party Services

The pk360 platform integrates with third-party services including payment processors, game providers, and identity verification providers. These third parties operate under their own privacy policies and pk360 is not responsible for their data practices. pk360 selects third-party partners carefully and requires them to adhere to appropriate data protection standards through contractual obligations. However, users are encouraged to review the privacy policies of payment providers they use, such as JazzCash and Easypaisa, to understand how those providers handle data on their own platforms.

11. Children's Privacy

The pk360 platform is strictly for adults aged 18 and above. pk360 does not knowingly collect personal data from individuals under the age of 18. If pk360 becomes aware that personal data has been collected from a minor, that data will be deleted and the associated account will be closed immediately. If you believe a minor has registered a pk360 account, please notify us at [email protected].

12. Changes to This Policy

pk360 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. Material changes will be communicated to registered users via the mobile number or email address on file before taking effect. The updated policy will be published on this page with a revised effective date. Your continued use of the pk360 platform after any update constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pk360, please contact the pk360 data team:

Email: [email protected]
Platform: pk360.club
Response time: pk360 aims to respond to all data-related enquiries within 5 business days.